Recognizing Foolishness In Everyone But Ourselves

One of the great truisms of marketing is that a good deal of consumer behavior makes no sense.

While we often go out of our way to scour Google for the lowest prices and the best reviews, we also frequently behave in ways that defy common sense. When it comes to buying stuff, or any other human behavior for that matter, we are not logic machines.

Back when I worked on Toyota, there was a great